Little Grand policy
The Little Grand Policy lists the terms and conditions on which Little Grand provides hospitality services and related facilities. Little Grand may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2016.
After confirmation of the reservation at Little Grand, the guest agreed with the following conditions:
Clause 1 – Definitions
In the Little Grand Policy, the words below shall have the meanings assigned to them in this clause.
The natural person(s) entitled to one or more Catering Services based on a catering agreement entered into with the Customer. Wherever the UVH speak of Guest, or Customer, this refers to both Guest and Customer, unless it is clear from the content and implication of the clause that only one of the two can be intended.
1.2 Hotel Establishment
The Catering Establishment where the provision of Catering Services consists mainly or exclusively of supplying accommodation.
1.3 Reservation Value (the value of the Catering Agreement)
The total expected turnover of the Hotel Establishment including service charges, (tourist tax) and VAT relating to a Catering Agreement concluded with a Customer, which expected turnover is based on the averages applicable to that Hotel Establishment.
The written notice by the Customer to the Hotel Establishment that one or more of the agreed Catering Services is no longer required in part or in full, or the written notice by the Hotel Establishment to the Customer that one or more of the agreed Catering Services shall no longer be provided in part or in full.
The failure of a Guest, without prior Cancellation, to make use of one of the Catering Services provided on the basis of a Catering Agreement.
All Goods, including money, valuables and papers of value.
Clause 2 – Obligations of the Hotel Establishment
2.1 The Hotel Establishment is during the agreed period obliged to provide the Guest with overnight accommodation of the standard customary in that hotel
2.2 The Hotel Establishment must also be able to provide the associated catering services customary in that hotel and to supply the facilities customary there.
2.3 The accommodation should be available to the Guest from 14.00 hours on the day of arrival until 11.00 hours on the day of departure, unless otherwise agreed in writing.
2.4 The Hotel Establishment should hang or affix or deposit the house rules in a clearly visible place for the information of the Guest, or hand over the house rules in writing to the Guest. The Guest is obliged to observe the house rules.
2.5 The Hotel Establishment is entitled to terminate the provision of Hospitality Services to a Guest at any time without prior notice if the Guest repeatedly breaks the house rules, or otherwise behaves in such a way that the order and peace and quiet in the Hotel Establishment and/or the normal running of the place may be or is disturbed. In that case the Guest must leave the hotel at the first request. The Hotel Establishment may only exercise this right if the nature and seriousness of the breaches of the house rules by the guest give sufficient cause, in the reasonable opinion of the Hotel Establishment.
2.6 Unless otherwise agreed, the Hotel Establishment is entitled to regard the reservation as cancelled if the Guest has not checked in on the first day of the reservation by 20.00 hours, without prejudice to the stipulations in Clause 9.
Clause 3 – Cancellations & No-show
3.1 If a reservation for only hotel accommodation is made, either or not for a Group, then the following applies to the Cancellation of this reservation.
- In case of Cancellation more than 1 months before discussed check-in date, the Guest is not obliged to make any payment to the Hotel Establishment.
- In case of Cancellation more than 1 month before the discussed check-in date, the Guest is obliged to pay 100% of the Reservation Value to the Hotel Establishment.
3.2 In the event of No-show, the Guest is in all cases required to pay the total Reservation Value.
Clause 4 – Guarantee deposit and interim payment
4.1 The Hotel Establishment can at any time require the Guest to deposit or arrange to have deposited with the Hotel Establishment a guarantee deposit amounting at most to the Reservation Value less any interim payments already made. Guarantee deposits received shall be subject to proper accounting procedures, shall serve exclusively as security for the Hotel Establishment and definitely do not count as already realised turnover.
4.2 The Hotel Establishment can in each case ask for an pre-payment for hospitality services that will take place in the future.
4.2 The Hotel Establishment can in each case ask for an interim payment for hospitality services already provided.
4.3 The Hotel Establishment may recover all sums owed by the Customer on any account out of the amount deposited in accordance with the previous clauses. The balance must be repaid to the Customer by the Hotel Establishment immediately.
Clause 5 – Liability of the Guest and/or Customer
5.1 The Guest and anyone accompanying them are severally liable for all damage which has occurred and/or may occur to the Hotel Establishment and/or to any third party as a direct or indirect result of any non-fulfilment of obligations (culpable deficiency) and/or wrongful action, including breaking the house rules, committed by the Guest and/or anyone accompanying them, as well as for all damage caused by any animal and/or any substance and/or any article which is in their possession or which is under their supervision. Little Grand serves the right to charge related costs of above mentioned situations.
Clause 6 – Settlement of accounts and payment
6.1 The Customer has to pay the price fixed in the reservation confirmation or, insofar as the Hotel Agreement was signed more than three months before the time when the Catering Services arising out of that Agreement have to be provided, the prices which apply at the time that the Catering Service(s) has/have to be provided, which are understood to be the prices stated on the lists displayed by the Hotel Establishment in a place visible to the Guest or which are included in a list which is handed to the Guest, if necessary at the request of said Guest.
6.2 An extra charge can be made by the Hotel Establishment for special services, such as the use of a cloakroom, garage, safe, laundry, telephone, telex, TV rental, etc.
6.4 All accounts, including accounts relating to Cancellation or No-show, are due for payment by the Guest at the time they are presented to him. The Customer is responsible for paying in cash unless otherwise agreed in writing or unless agreed otherwise.
6.5 If an invoice is sent out for an account which is below e 150,-, the Hotel Establishment may add e 50,- for administration costs to the account. The stipulations in this clause correspondingly apply to that amount.
6.6 The Guest is severally liable for all amounts which one or both of them may owe the Hotel Establishment on any account. Neither of them may appeal to benefit of excussion. Except where stipulated otherwise, Catering Agreements are considered to be concluded jointly on behalf of every Guest. By turning up the Guest acknowledges that the Customer was competent to represent him in concluding the relevant Catering Agreement.
6.7 As long as the Guest has not entirely fulfilled all his obligations to the Hotel Establishment, the Hotel Establishment is entitled to take over and keep all Goods which the Guest has brought with him to the Hotel Establishment, until the Guest has fulfilled all his obligations to the Hotel Establishment to the satisfaction of the Hotel Establishment. Should this situation arise, the Hotel Establishment has a right of lien as well as a right of retention on the Goods in question.
6.8 If payment otherwise than in cash is agreed, all invoices for any amount must be paid by the Guest to the Hotel Establishment within seven days of the invoice date. If an invoice is sent out, the Hotel Establishment is at all times entitled to add an extra 2% to the invoice to cover the restriction of its credit, which is removed if the Customer pays the invoice within fourteen days.
6.9 If and insofar as payment is not made in good time, the Customer is in default without any notice of default being necessary.
6.10 If the Guest is in default he must reimburse the Hotel Establishment for all costs, both judicial and extrajudicial, arising from collection. The set level of extrajudicial collection costs is at least 15% of the principal amount owed, with a minimum of e 100.- all to be increased by the VAT due on that amount.
6.11 Over and above this, if the Guest is in default he will be charged interest at 2% above the legal interest rate. When the amount of interest due is calculated, part of a month is counted as a full month.
6.13 Every payment shall, regardless of any endorsements or observations made by the Customer at the time of payment, be considered as serving to reduce the debt of the Customer to the Hotel Establishment in the following order:
- the costs of execution
- the judicial and extrajudicial collection costs
- the interest
- the damage
- the principal amount.
6.14 Payment shall take place in Dutch currency. If the Hotel Establishment accepts foreign instruments of payment then the market exchange rate in force at the time of payment shall apply. The Hotel Establishment may charge administration costs amounting to a maximum of 10% of the amount offered in foreign currency. The Hotel Establishment can effectuate this by adjusting the market exchange rate then in force by a maximum of 10%.
6.15 The Hotel Establishment is never obliged to accept cheques, giro payment cards and other such instruments of payment and may attach conditions to the acceptance of such instruments of payment. The same applies to other instruments of payment not referred to here.